Navigating the Forest of App Rationalization: How In-the-Moment Feedback Guides Your Success
January 23, 2023
As organizations increasingly rely on technology to drive their operations, the need to rationalize and optimize their software portfolio has become more critical than ever. One key to making an app rationalization initiative successful is gathering in-the-moment feedback from employees.
Imagine for a moment that you're on a journey through a dense forest. The path is winding and difficult to navigate, and you're not quite sure where you're headed. But as you go, you come across signposts along the way that help you stay on track and make progress. In-the-moment feedback from employees is like those signposts, guiding the way and keeping your app rationalization initiative on course.
When employees are using the software on a daily basis, they have a unique perspective on its strengths and weaknesses. They know which features are working well and which are causing problems. They can tell you which tools are essential to their workflows and which are unnecessary. By gathering this feedback in real-time, you can make adjustments to your app rationalization strategy as you go, ensuring that you're always headed in the right direction.
Another important aspect of gathering in-the-moment feedback is that it helps to keep your employees engaged and invested in the initiative. When they feel like their voices are being heard and their feedback is being taken into account, they're more likely to be on board with the changes that are being made. This is especially important when it comes to change management, which is often one of the most challenging aspects of an app rationalization initiative.
But how exactly do you gather in-the-moment feedback? There are a few different approaches you can take. One is to use a survey tool to gather feedback on a regular basis. Another is to set up a system for employees to submit feedback and suggestions through an internal portal or chatbot. And yet another is to conduct focus groups or one-on-one interviews with employees to get a more in-depth understanding of their needs and concerns.
Another powerful way to gather in-the-moment feedback from employees is by using a browser extension like DEX Insight. This type of tool allows you to gather feedback through pop-up micro-surveys and user-initiated feedback, which is a great way to get real-time insights into how employees are using the software.
One of the advantages of using a browser extension like DEX Insight is that it allows you to gather feedback in context. For example, if an employee is having trouble with a particular feature, you can ask them for feedback right then and there, while they're still in the process of trying to use it. This makes it much more likely that they'll be able to provide detailed, actionable feedback that you can use to improve the software.
Another advantage of using a browser extension like DEX Insight is that it allows you to get feedback from a wider range of employees, including those who might not be comfortable or able to provide feedback through other channels. Pop-up micro-surveys are non-intrusive and can be easily filled out by employees without disrupting their workflow. Additionally, user-initiated feedback allows employees to provide feedback at their own pace and convenience.
In conclusion, gathering in-the-moment feedback from employees is a key to making an app rationalization initiative successful. It helps you stay on track, make adjustments as you go, and keep your employees engaged and invested in the process. Just like signposts on a journey, in-the-moment feedback is a guide that helps you reach your destination. Without it, your journey would be uncertain and full of obstacles, so make sure you gather it at every step of the way.