As companies continue to invest in new technologies and tools to stay competitive and improve business operations, they may be unintentionally "overtooling" their employees. The proliferation of new applications and tools can lead to confusion, frustration, and reduced productivity among employees. The question then becomes, how can companies determine whether they are overtooled, and what can they do to address the issue?
That's where Digital Employee Experience (DEX) Insight comes in. By collecting and analyzing data on employee feedback, application usage, and in-the-moment surveys, DEX Insight can provide valuable insights into how employees are using the tools and technologies provided to them, and whether they are satisfied with their digital workplace experience.
But how exactly can DEX Insight help companies answer the question of whether they are overtooled? Let's dive deeper into each of the three data sources that DEX tools can leverage to provide this insight.
Employee Feedback Surveys: A Window into Employee Satisfaction
Employee feedback surveys are a valuable tool for understanding how employees feel about the tools they are using. By collecting feedback from employees on the ease of use, effectiveness, and overall satisfaction with the tools they use on a daily basis, companies can gain a better understanding of which tools are causing frustration, confusion, or dissatisfaction among employees.
For example, suppose multiple employees indicate that a particular tool is difficult to use or doesn't provide the expected functionality. In that case, it may be a sign that the tool is not meeting their needs or that additional training may be required. On the other hand, if employees report high levels of satisfaction with a particular tool, it may be a sign that the tool is effective and should be continued.
Application Usage Data: A View of Real-Time Usage
Application usage data provides a real-time view of which tools employees are using, how often they are using them, and which teams or departments are using them most frequently. This information can help companies identify which tools are being overused, which tools are not being used enough, and which tools may be redundant or duplicative.
For example, if a particular tool is being used excessively by a single team, it may be a sign that the tool is not being used effectively or that other teams could benefit from its functionality. Alternatively, if a tool is not being used at all by any teams, it may be a sign that the tool is not meeting the needs of the organization or that additional training may be required to encourage adoption.
In-the-Moment Surveys: Capturing Employee Sentiment
In-the-moment surveys provide a way to capture employee sentiment in real-time as they interact with tools and technologies. These surveys can be triggered at specific moments in the employee journey, such as when they encounter an error or when they complete a task using a particular tool.
By collecting this real-time feedback, companies can gain a better understanding of how employees are feeling about their digital experience, what pain points they are encountering, and which tools are causing the most frustration. This information can help companies identify areas for improvement and make targeted changes to the digital workplace experience.
Putting It All Together: Optimizing the Technology Stack
By combining these three data sources, DEX tools can provide a comprehensive view of the digital workplace experience and help companies make informed decisions about their technology stack. For example, if employee feedback surveys indicate that a particular tool is causing frustration, application usage data shows that the tool is not being used effectively, and in-the-moment surveys reveal that the tool is causing errors, it may be a sign that the tool should be retired or replaced.
On the other hand, if employee feedback surveys indicate high levels of satisfaction, application usage data shows that the tool is being used effectively, and in-the-moment surveys reveal positive sentiment, it may be a sign that the tool should be continued and even expanded.